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Payment and Returns

What kind of payment methods can I use?

We only process orders via Paypal.  Paypal is safe and secure, and is one of leading on-line pay systems. And you don’t need to have a Paypal account to make a payment!

Will I have to pay any duties and taxes on top of my order?

In European Union (EU) – no. We dispatch all orders from Estonia (EU), so no extra import duties or taxes when shipping destination is also in the EU.

In anywhere else – maybe. It depends on the laws in your country. In that case, you will be liable for all import duties, customs and taxes.

What is return policy?

If you’re not 100% satisfied (just FYI, that happens almost never), we accept the return of unused and undamaged goods and will refund your entire order less the original shipping fee. The product must be in the original condition.

To complete your return, we require a proof a purchase (e.g., order confirmation email). Before sending back your order, contact us at info@upstairs-shop.com or reply to the original order confirmation email. You must use a reliable delivery service and provide a tracking code to your returned goods.

Once we have received the package from you, we will refund your order within 7 working days.

Shipping address: Upstairs OÜ, Telliskivi 60A/5, Naaberhuud, Tallinn 10412, Estonia

Orders are returned at your expense and we highly recommend sending the package via a trackable and insured service.

We are not responsible for packages shipped to us.