Terms and conditions

Please review the following terms of use (the "user terms") that govern your use of the Upstairs-Shop website ("the website"). By using the website you agree to follow and be bound by the user terms. The user terms are intended to constitute the whole agreement. No information or advice given by any other means, such as on the website, by email or telephone call, will be binding.


  •  Complaints

In the unlikely event that you should wish to complain about the goods or service we provide you can do so by emailing us at info@upstairs-shop.com and we shall try our best to respond within 48 hours.

  • Availability

Prices and availability of items are subject to change without prior notice.

  • Contract Formation

No contract will be formed between you and Upstairs-Shop for the sale of any items until payment is completed. Payment will be deemed complete on either a confirmation email from PayPal to both you and Upstairs-Shop, or at such time as Upstairs-Shop indicates via email that your cheque has been cleared by Upstairs-Shop's bank. Any email confirmation as detailed in this section, whether from Upstairs-Shop or PayPal, will be deemed complete and to have been effectively communicated to you at the time the confirmation email is sent, regardless of whether or not the email is received. 
Any contract can be cancelled by Upstairs-Shop at any time at their sole discretion and all monies paid in respect thereof will be refunded.

  • Customs, duties and taxes

All duties, taxes and any other payments whatsoever incurred in relation to the importation of goods from Upstairs-Shop to another country will be payable by the purchaser of such goods.

  • Liability

The use of this website is at your own risk. Upstairs-Shop is not liable for any damage or loss whatsoever caused by the Internet or our website or any related information technology. Upstairs-Shop does not warrant that the website will be uninterrupted or free from computer viruses or other malicious programs or any other technical difficulties which may cause direct, indirect, consequential, incidental or any other damage to you or any other party. 
 Upstairs-Shop shall not be liable to you or any other party for any loss or damage suffered whatsoever, including direct or indirect loss of profit, except from death or personal injury resulting from our negligence, due directly or indirectly to any use of this website or reliance on it or its contents or any information, advice or otherwise in any way connected with it. 
Nothing on this website is warranted, either expressly or impliedly, and nothing therein shall constitute advice and should not be relied upon in any decision-making. This website may include technical, typographical or other errors or omissions and Upstairs-Shop will incur no liability arising from these. Upstairs-Shop does not warrant the accuracy or reliability of any content, information, product or service provided by this website. Your statutory rights in relation to goods or service purchased through this website are not affected.

  • Links

No liability whatsoever will be incurred by us in respect of any links contained in this website. We do not monitor or endorse any material accessed by means of links from our website and take no responsibility for the websites or material accessible via such links.

  • Variation

These Terms & Conditions may be changed by Upstairs-Shop at any time at its sole discretion. Such changes will be intimated by the changes being posted on the website and you will therefore have been notified. The revised Terms & Conditions will take effect after a period of one week commencing from the time from which they are posted. By using the website thereafter, you will have accepted the varied terms and will be bound by them.

  • Severability

In the event that any term of these Terms & Conditions is judicially held to be invalid or unenforceable, all of the remaining terms shall remain valid and enforceable.

Intellectual Property Rights

Upstairs-Shop owns all copyright and related intellectual property rights in and relating to the website unless otherwise agreed or specified. An individual page may be downloaded for private, non-commercial and personal use for the purpose of placing an order with Upstairs-Shop or using this website as a shopping resource. With this exception, no contents of this website (including text, video, audio, audio-visual material, graphics, underlying source code and software) may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Such permission can be requested by emailing us at info@upstairs-shop.com. All weights and measures are approximate. Images may be enhanced, enlarged or otherwise modified. Descriptions are complied by reference to information available to us at the time of listing. Upstairs-Shop shall incur no liability for inaccuracies in this respect but shall endeavour to refund or replace any item proven within 6 months of purchase by an independent registered gemmologist report to be incorrectly described to a significant extent. Upstairs-Shop shall be the sole judge of "significant" in this respect.