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Shipping and Delivery

How much is shipping?

Our products are delivered by DHL Express or for some countries by Omniva.

It depends where do you want ship. To see the accurate shipping rates, you just need to add the product(s) to your cart. Once in the cart page, you will see the shipping rates calculator. Just choose the country and enter your zip code.

 

Examples of the shipping rates:

Europe: 14€  / Orders over 200€: FREE shipping

USA / Canada: 19€ / Orders over 200€: FREE shipping

 

When will I get package once I have ordered?

This depends entirely which shipping method is used.

-In Europe we use DHL Express – a really quick solution when you need it now. Usually takes up to 3 working days to arrive.

-Worldwide we have fast and reliable service to provide:

  • DHL Express – which takes usually up to 4 working days to arrive (in some cases the delivery times can be longer due to customs procedures in the destination country).
  • In some few countries we can only offer the standard national post service OMNIVA which can take 14-28 days to arrive.

*In Estonia we ship via Omniva service which takes 1-3 working days to arrive.

Can I track my order?

  • Once your order is shipped, you will receive shipping notification from DHL EXPRESS.
  • DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
Tracking link- https://ondemand.dhl.com

If you can’t find it, You can e-mail us at info@upstairs-shop.com telling us the e-mail you used to purchase and your order number.